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Terms & Conditions

These Terms and Conditions govern your use of services and communications provided by HydroPro Hot Tub Co. By requesting or purchasing services from HydroPro Hot Tub Co., you agree to these terms.

Service Communications

HydroPro Hot Tub Co. may communicate with customers regarding requested hot tub services, appointments, technician arrival times, service updates, repair questions, estimates, invoices, payments, and customer-support inquiries.

HydroPro SMS Messaging Program

The HydroPro Hot Tub Co. SMS messaging program provides transactional customer-care messages related to hot tub service appointments and customer inquiries. Messages may include appointment confirmations, scheduling updates, service reminders, technician arrival notifications, repair updates, estimate notifications, invoice notifications, and responses to customer questions.

SMS Consent

Customers may opt in to receive SMS messages by voluntarily providing their mobile telephone number and giving express consent through a service-request form, direct conversation, or another clearly disclosed consent method.

Consent to receive SMS messages is optional and is not a condition of purchasing goods or services. SMS consent applies only to communications from HydroPro Hot Tub Co. and is not transferable to another business or organization.

Message Frequency

Message frequency varies depending on the customer’s appointment, service status, and communication needs. Customers will generally receive messages only when necessary to manage or complete their requested service.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and wireless service plan. HydroPro Hot Tub Co. is not responsible for charges imposed by your mobile carrier.

Opting Out

You may cancel SMS messages at any time by replying STOP to any HydroPro Hot Tub Co. text message. After replying STOP, you may receive one final confirmation message stating that you have been unsubscribed. No further SMS messages will be sent unless you provide consent again.

Help and Customer Support

Reply HELP to any HydroPro Hot Tub Co. text message for assistance. You may also contact us by telephone at 480-269-1028 or by email at contact@hydroproservice.com .

Supported Carriers and Delivery

Mobile carriers are not liable for delayed or undelivered messages. Message delivery may be affected by your carrier, device, wireless coverage, network availability, or other circumstances outside HydroPro Hot Tub Co.’s control.

Privacy

Your participation in the HydroPro SMS messaging program is also governed by our Privacy Policy. Mobile phone numbers, SMS opt-in information, and messaging consent information are not sold or shared with third parties or affiliates for marketing or promotional purposes.

View our Privacy Policy at: hydroprohottub.com/privacy

Service Estimates and Repairs

Estimates are based on the information and conditions reasonably available at the time of inspection. Additional problems, parts, labor, or costs may be identified after work begins. Any significant additional work will be communicated to the customer before proceeding when reasonably possible.

Changes to These Terms

HydroPro Hot Tub Co. may update these Terms and Conditions periodically. The revised terms will be posted on this page with an updated effective date.