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Privacy Policy

HydroPro Hot Tub Co. (“HydroPro,” “we,” “us,” or “our”) operates hydroprohottub.com. This Privacy Policy explains what information we collect, how we use it, and how we protect it.

Information We Collect

We may collect information such as your name, service address, telephone number, email address, hot tub information, reported service issue, appointment details, and communications with our company.

How We Use Your Information

We use your information to schedule and perform hot tub services, communicate regarding appointments, provide technician arrival and service updates, answer questions, prepare estimates, send invoices, process payments, and maintain business and service records.

SMS Text Messaging

Customers who provide express consent may receive text messages from HydroPro Hot Tub Co. regarding appointment confirmations, scheduling, technician arrival notifications, service updates, repair questions, estimates, invoice notifications, and responses related to requested services.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent to receive text messages is not a condition of purchasing services.

Mobile Information and Messaging Consent

We do not sell, rent, share, or otherwise provide mobile phone numbers, SMS opt-in information, or messaging consent information to third parties or affiliates for marketing or promotional purposes.

Information Sharing

We may provide limited information to service providers that help us operate our business, such as payment processors, invoicing providers, scheduling systems, communication platforms, and accounting providers. These providers may only use the information as necessary to provide their services to us.

Data Security

We use reasonable administrative and technical safeguards designed to protect personal information. However, no electronic storage or transmission method can be guaranteed to be completely secure.

Your Choices

You may request that we update or correct your contact information. You may unsubscribe from SMS messages by replying STOP at any time.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will appear on this page with a revised “Last updated” date.